Introduction
At LaTranslateAV.com, we are committed to providing high-quality digital products and services. We understand that sometimes things may not go as expected, and you may need to request a refund or return. This Refunds and Returns Policy outlines the terms and conditions under which refunds or returns may be granted for our digital products and audiovisual translation services.
Website Name: LaTranslateAV.com
Business Name: Fehérvári Laura Lilla
Email: [email protected]
Address: 1157 Budapest, Nyírpalota út 29. X/30
Effective Date: September 27, 2024
1. Digital Products and Services Overview
LaTranslateAV.com offers digital products and services related to audiovisual translation, such as dubbing, subtitling, voice-over, transcription, and multimedia translation review. Due to the nature of digital products and services, all sales are generally final. However, we do provide refunds under specific circumstances, which are detailed below.
2. Refund Eligibility
2.1 General Conditions
Refunds for digital products and audiovisual translation services are provided only under the following conditions:
- Technical Issues: If the digital product or translation service you purchased is defective, contains formatting errors, or fails to function as intended due to technical issues.
- Incorrect Purchase: If you accidentally purchased the wrong service or product and have not accessed or used the product or translation service.
- Non-Delivery: If you have not received the digital product or the audiovisual translation service within the agreed-upon timeframe after payment and communication with us has been unsuccessful.
Additionally, for translation services, once the service has been delivered, you are entitled to request corrections or adjustments within 5 business days of completion. These corrections will be made at no extra charge, provided they fall within the scope of the original order. Corrections requested after the 5-day period or requests for changes outside the original scope may incur additional fees.
2.2 Ineligible Refunds
Refunds will not be issued in the following cases:
- Change of Mind: Refunds will not be provided if you simply change your mind after purchasing a translation service or product.
- Completed Services: Once a translation service (e.g., dubbing, subtitling, voice-over, etc.) has been completed and delivered, refunds will not be granted, except for technical issues or non-delivery as mentioned above.
- Misuse or Alteration: If the digital product or service provided was altered, misused, or repurposed after delivery.
3. Return Process
3.1 How to Initiate a Return
To initiate a return or refund, please follow these steps:
- Contact Us: Email us at [email protected] with the subject line “Refund Request” and provide the following information:
- Your full name and contact details.
- The order number and date of purchase.
- The reason for the refund request, along with any supporting documentation (e.g., screenshots of technical issues, proof of non-delivery).
- Review Process: Upon receiving your request, we will review your case within 5 business days to determine if your request meets our refund eligibility criteria.
- Response: We will notify you via email of our decision. If approved, we will process the refund as outlined below.
3.2 Refund Timeframes
- Approved Refunds: If your refund request is approved, the refund will be processed within 7 business days. The funds will be returned to the original payment method used during the purchase.
- Notification: You will receive an email confirmation once the refund has been processed. Please note that it may take additional time for the funds to appear in your account depending on your bank or payment provider.
4. Fees and Costs
4.1 Refund Processing Fees
No Fees for Refunds: We do not charge any fees for processing refunds. However, please be aware that your bank or payment provider may charge fees or have different processing times, which are beyond our control.
4.2 Currency Conversion Fees
Currency Differences: If your purchase was made in a currency other than Hungarian Forint (HUF), any refund issued may vary slightly in amount due to currency conversion rates. We are not responsible for any differences caused by currency conversion or bank fees.
5. Customer Support
For any questions or concerns about this Refunds and Returns Policy, or if you need assistance with a refund request, please contact our customer support team:
Email: [email protected]
Address: 1157 Budapest, Nyírpalota út 29. X/30
We are committed to responding to all inquiries within 48 hours.
6. Legal Disclaimer
This Refunds and Returns Policy is governed by the laws of Hungary. By purchasing from LaTranslateAV.com, you agree to this policy and the governing laws.
7. Policy Changes
We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about our refund and return procedures.